Shipping policy

Shipping policy

Please note that order processing times are separate from the shipping times shown at checkout. 

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Potential delays could occur due to a high volume of orders or postal service problems that are outside of our control.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

International Shipping

Right now we do not  offer international shipping. 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at info@gemandbeadmall.net with your name and order number, and we will look into it for you.

 

Shipping to Canada

Shipping Methods and Timeframes: We offer USPS Priority Mail International shipping options for Canadian orders. Estimated delivery times for shipping are typically between 6-10 business days.

Shipping Costs: The shipping cost for Canadian orders will be calculated based on the total order weight and destination address. You can find the exact shipping cost during the checkout process before finalizing your order.

Taxes and Duties: Customers are responsible for any applicable taxes, customs duties, and import fees imposed by the Canadian government. These fees are not included in the product or shipping prices. We recommend that customers familiarize themselves with the customs regulations and import duties specific to their region before placing an order.

Customs Processing and Delays: Please note that customs procedures may sometimes cause delays in the delivery of your order. While we do our best to minimize any potential delays, the processing time is beyond our control.

Damaged Items 

In the event that your order arrives damaged in any way, please email us as soon as possible at info@gemandbeadmall.net with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at info@gemandbeadmall.net.